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Frequently Asked Questions

What variants do I need to choose when making my orders?

Can I change my order or other information like address after placing the order?

How long does the order processing take?

How long is the shipping time?

What should I do If do not receive a confirmation email after placing my order?

Will I receive a tracking number to track my order?

What couriers do you use for order delivery?

Do I have to pay any tariffs, customs fees, or import tax for my orders?

What happens if I'm not home when my item is delivered?

Why did my order come in separate packages.

How can I contact you with other questions?