We highly encourage you to double check sizes and addresses prior to placing an order with us, however we understand that errors might be made. As we try to process the orders within 24 hours or receipt, if a change needs to be made to your order please contact us at firstname.lastname@example.org ASAP so we will do our best to accommodate that change. If the order has already been processed or marked as shipped from our fulfillment center, we cannot make changes to the order.
We try to find the most appropriate shipping method based on the destination. Some items are shipped from warehouses in the U.S. and other items will be sent from warehouses in China.
Shipping time within the US: 4-10 business days Shipping time to the US, UK, Canada & Australia: 14 - 24 business days Shipping Time to the other countries: 15 - 40 business days
We can offer you expedited shipping for an additional charge. Please inquire at email@example.com
There are circumstances that are out of our control (like customs and security checks, natural disasters, holidays, weather, etc.) that may cause shipping postponements or delays. While most of the packages will arrive on time, there may be circumstances and delays that our logistic partners may experience. For this reason, we can only approximate the delivery date.
Please make sure your email is correct when you place an order. Kindly check your SPAM folder to see if your confirmation email was sent there. If there is still no confirmation email, please send an email to our support team firstname.lastname@example.org
Based on which fulfillment center your item is shipped from, you will be provided a tracking number that enables you to track your item 4-6 days after it has been shipped. However, as each individual product may be shipped from a different fulfillment center across the globe, occasionally, we may not provide the tracking number for a product. At My Pet's Gate, we have fully insured the packages and any missing items will be re-shipped free of charge to you.
Choosing the courier service, actually, depends on our fulfillment center. Thus, courier services may vary from country to country. Without a strong business establishment with the courier service, we are unable to obtain cheaper rates thus in terms of speed we would lose our global customers to our competitors.
Prices revealed on your respective receipt MIGHT be different from what you ordered but do not worry! Usually what our fulfillment center would do is to mark as extremely low prices or mark the items as gifts altogether. This happens to prevent tariffs/customs/import duties being incurred on your end as for certain countries these additional charges are extremely costly.
Anyone at home can receive the package on behalf of the main customer. Usually, the postman will leave a collection slip if nobody is at home and you may collect your parcel at your nearest post office.
We ship your orders from various international warehouses (US, Canada, Malaysia and Singapore). Our stock is spread out over multiple fulfillment centers in order to grant a fast receiving. This means, orders containing multiple items may be shipped separately. You may receive one item before the next. So don't panic, if you don't receive all of your items at once…they are on the way. Therefore, the partial shipment could be applied to customers’ order.